Assistance where and when you need it

ADNS Education makes it easy for you to access help and support with a dedicated service desk. In addition our monitoring and management software works proactively to fix issues before issues become a problem for you. 

You can contact your ADNS Education service desk via telephone, email or via the web portal.

We operate a ticketing system ensuring you receive timely support when it’s most needed with each ticket logged and actively monitored. In many cases, a remote fix is possible, saving you downtime. When this isn't possible, we will deploy an engineer to you to tackle the issue.

Urgent tickets are responded to within one hour, with all tickets receiving a response within four hours. 

You can view and track the progress of all tickets through our online portal. 

The helpdesk CRM system we use forms part of our Professional Services Automation and works directly with our Remote Monitoring & Management services. The system delivers an integrated solution that forms the foundation for effective IT Support and includes:

• Service Desk
• Project Management
• Account management
• Time tracking and billing
• Contract Management
• Document Management
• Resource Management
• Automation of Service Delivery
• Reporting & Analytics
• Inventory & Procurement